Privacy policy.
Last updated: 2 December 2025
Polish & Pan (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website, make a booking, purchase products, or interact with our business in any way.
By using our website or services, you agree to the practices described in this policy.
1. Information We Collect
Information you provide directly
We may collect personal information when you:
Make a booking online
Fill out a form (waiver, contact form, etc.)
Create an account
Purchase products
Subscribe to emails or updates
Contact us directly
This may include:
Full name
Contact details (email address, phone number)
Billing/shipping address
Payment information (processed securely via Stripe – we do not store card details)
Booking details (activity type, date, preferences)
Waiver acknowledgement and safety declarations
Any other information you choose to provide
Information collected automatically
When you visit our website, we may collect:
IP address
Browser type
Device information
Pages visited
Time spent on the site
Cookies and tracking data (for analytics and functionality)
2. How We Use Your Information
We use your information to:
Process bookings and payments
Provide activity services (jade shaping, gold panning, retail sales)
Communicate with you about your booking
Send confirmations, reminders, and safety information
Improve website performance and user experience
Respond to enquiries or support requests
Meet our health, safety, and legal obligations
Marketing emails are only sent if you have opted in. You can unsubscribe at any time.
3. Payment Processing
All online payments are processed through Stripe, a secure third-party payment provider.
We do not store or have access to your full credit card details.
For more information, please review Stripe’s Privacy Policy:
https://stripe.com/privacy
4. Sharing Your Information
We will never sell your personal information.
We only share your data with trusted third parties when necessary to operate our business, including:
Acuity Scheduling (for bookings)
Stripe (for secure payments)
Squarespace (website hosting and analytics)
Service providers that assist with IT, security, and email delivery
All third parties are required to protect your personal information in accordance with privacy laws.
We may also share information if required by New Zealand law.
5. Data Storage & Security
We take reasonable steps to protect your information from loss, misuse, and unauthorised access.
Your information is stored securely through:
Encrypted platforms (e.g., Stripe, Squarespace, Acuity)
Protected user accounts
Access limited to authorised staff
Despite our efforts, no internet transmission is completely secure, so we cannot guarantee absolute protection.
6. Cookies & Tracking
Our website uses cookies and similar technologies to:
Improve site functionality
Analyse website traffic
Enhance user experience
You can disable cookies in your browser settings, but some features may not work correctly.
7. Your Rights
Under New Zealand privacy law, you have the right to:
Access the personal information we hold about you
Request corrections to inaccurate information
Ask us to delete your information (where legally permissible)
Withdraw consent for marketing communications
To exercise these rights, contact us at:
Email: [Insert email]
Phone: [Insert number]
Address: Hokitika, West Coast, New Zealand
8. Third-Party Links
Our website may include links to third-party websites (e.g., social media platforms).
We are not responsible for the privacy practices of those websites.
9. Updates to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website.
10. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Polish & Pan
Hokitika, West Coast, New Zealand
Email: info@polishandpan.nz
Phone: +64 272002068